Refund policy

Last updated: 13 September 2026

Please read this policy carefully before placing an order. It forms part of our Terms & Conditions. By completing a purchase on chirag-fashion-house.com, you confirm that you have read, understood and agreed to it.

1. All Sales Are Final

Chirag Fashion House follows a strict no-return, no-exchange and no-refund policy. Once an order is placed and confirmed, it cannot be returned, exchanged, cancelled or refunded, regardless of the reason. This includes, without limitation:

  • Change of mind after ordering.
  • The product not suiting your outfit, skin tone or personal preference.
  • The product looking different from how it appeared on your screen.
  • Minor variations in colour, shade, size, finish or stone placement, which are natural to handcrafted and artificial jewellery.
  • Ordering the wrong product, quantity or variant.
  • Delayed delivery by the courier.
  • Tarnish, wear, discolouration or damage occurring after delivery, including from exposure to water, perfume, sweat, lotions or improper storage.

We strongly encourage you to review the product images, description, dimensions and care instructions carefully, and to contact us on WhatsApp at +91 70141 79043 with any questions before you place your order. We are happy to share additional photographs or details of any product.

2. Why We Have This Policy

We sell artificial and fashion jewellery, including earrings, at accessible prices. For reasons of hygiene, product handling and the delicate nature of the pieces, we are unable to accept products back once they have left our premises.

3. Order Cancellation

Orders cannot be cancelled once they have been placed. Please double-check your product selection, quantity, delivery address and phone number before completing checkout. If you refuse to accept a delivery, the order will not be refunded and the parcel will be returned to us.

4. Damaged or Incorrect Product Received

While all sales are final, we stand behind the quality and accuracy of what we send. In the rare event that you receive a product that is damaged in transit or is not the product you ordered, we will resolve it as follows:

  • You must inform us within 48 hours of delivery on WhatsApp or phone at +91 70141 79043 or by email at sonalmaheshwari2703@gmail.com, quoting your order number.
  • You must share clear photographs of the damaged or incorrect product and the packaging, along with an uncut unboxing video showing the sealed parcel being opened. Claims without an unboxing video cannot be verified and will not be accepted.
  • Once verified, we will send a replacement of the same product at no cost to you. Where the same product is no longer available, we will offer an alternative product of equal value.
  • No cash refund is provided under this clause. Requests received after 48 hours, or for damage occurring after delivery, are not eligible.

If the outer packaging of your parcel appears torn, opened or tampered with at the time of delivery, please do not accept it and inform us immediately.

5. Contact Us

  • Email: sonalmaheshwari2703@gmail.com
  • Phone / WhatsApp: +91 70141 79043 (Mon – Sat, 10 AM – 7 PM IST)
  • Address: First Floor, Cineworld Chouraha, Gyan Vihar Colony, Opposite Brijwasi Fast Food, Cineworld Road, Ajmer, Rajasthan – 305004

Nothing in this policy is intended to limit any right you may have under the Consumer Protection Act, 2019 or other applicable Indian law that cannot be excluded by agreement.