Shipping policy

Last updated: 13 September 2026

Thank you for shopping with Chirag Fashion House. This policy explains how we process, pack and deliver your order. It forms part of our Terms & Conditions.

1. Where We Deliver

We currently ship to all serviceable pin codes across India. We do not ship internationally at this time. If your pin code is not serviceable, you will be informed at checkout or contacted by our team after ordering.

2. Order Processing Time

  • Orders are processed and dispatched within 1 – 3 business days (Monday to Saturday, excluding public holidays) after order confirmation.
  • Orders placed on Sundays or public holidays are processed on the next business day.
  • During sale periods, festivals or high-volume days, processing may take up to 5 business days. We will notify you if there is a significant delay.

3. Estimated Delivery Time

Once dispatched, orders are usually delivered within the following timelines:

  • Rajasthan and nearby states: 2 – 4 business days
  • Metro cities: 3 – 5 business days
  • Rest of India: 5 – 8 business days
  • Remote areas, North-East, Jammu & Kashmir and island regions: 7 – 12 business days

These are estimates provided by our courier partners and not guarantees. Delays can occur due to weather, festivals, regional disruptions or courier operations beyond our control. Delayed delivery does not entitle you to cancel the order or claim a refund.

4. Shipping Charges

  • Shipping charges, if applicable, are calculated and displayed at checkout before you confirm your order.
  • Free shipping on all prepaid orders above ₹999.
  • Orders below ₹999 attract a flat shipping charge of ₹79.
  • Cash on Delivery orders attract an additional COD handling fee of ₹50, shown at checkout.

5. Cash on Delivery (COD)

  • COD is not acceptable.

6. Order Tracking

  • Once your order is dispatched, you will receive a confirmation via email, SMS and/or WhatsApp containing the courier name and tracking number.
  • Tracking information may take 24 – 48 hours to become active on the courier's website.
  • You can also reach out to us on WhatsApp at +91 70141 79043 with your order number for a status update.

7. Packaging

All jewellery is quality-checked before dispatch and packed securely in protective packaging to prevent damage in transit. Please record an uncut unboxing video when you receive your parcel. This is required for any claim relating to a damaged or incorrect product, as explained in our Refund, Return & Exchange Policy.

8. Delivery Attempts and Undelivered Parcels

  • Our courier partners will typically make up to 3 delivery attempts. Please ensure someone is available at the address and your phone is reachable.
  • If a parcel is returned to us because of an incorrect or incomplete address, an unreachable phone number, refusal to accept, or non-availability of the recipient, the order is treated as fulfilled and no refund will be issued. For prepaid orders, we may, at our discretion, re-ship the parcel on payment of fresh shipping charges.

9. Address Changes

If you need to correct your delivery address, please contact us before the order is dispatched. Once a parcel is handed over to the courier, the address cannot be changed.

10. Damaged or Tampered Parcels

  • If the outer packaging appears damaged, opened or tampered with, please refuse to accept the delivery and inform us immediately.
  • If you discover transit damage or an incorrect product after opening the parcel, contact us within 48 hours of delivery with your order number, photographs and unboxing video. Please see our Refund, Return & Exchange Policy for the applicable conditions.

11. Contact Us

  • Email: sonalmaheshwari2703@gmail.com
  • Phone / WhatsApp: +91 70141 79043 (Mon – Sat, 10 AM – 7 PM IST)
  • Address: First Floor, Cineworld Chouraha, Gyan Vihar Colony, Opposite Brijwasi Fast Food, Cineworld Road, Ajmer, Rajasthan – 305004